Reference

How We Safeguard Your Account and Payment Information

Your account details, deposit records and withdrawal history stay encrypted on our servers.

Encryption on all transfersDANA, OVO, GoPay, QRIS securedNo third-party sales of your data
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peraktoto wap How We Safeguard Your Account and Payment Information
PRIVACY QUESTIONS

Reach Our Privacy Team

Have a question about how we handle your data or want to exercise your rights? Our support staff in Medan and across Indonesia can help.

Email Support Send a privacy request to our data team at [email protected].
Live Chat Open chat from the account menu on the lobby page.
Phone Line Call our Indonesia support line at +62-21-XXXX-XXXX.
DATA SECURITY PRACTICES

How We Keep Your Information Safe

We use 256-bit SSL encryption on all data transfers between your device and our servers. Account passwords are hashed with industry-standard algorithms so even our staff cannot read them.

Encryption Standard

All data in transit uses 256-bit SSL encryption. Payment information moves through secure channels that separate banking details from game records, preventing unauthorized access.

Password Security

Your login password is never stored as plain text. We hash it with bcrypt, so even peraktoto wap staff cannot retrieve it. Only you can change your password through the account settings menu.

Withdrawal Verification

When you request a payout to DANA, OVO, GoPay or a bank account, we send a one-time code to your registered phone. You must enter it to confirm the withdrawal goes to the correct recipient.

Data Retention Policy

Account records are kept for up to seven years to comply with financial law in Indonesia. After that period, we delete personal data unless we are legally required to retain it for investigations.

Access and Deletion Rights

You can request a copy of all your data held by peraktoto wap within 30 days. You can also request deletion of non-essential information, though some details must remain for payment reconciliation and fraud prevention.

Incident Response

If we discover a security breach affecting your account, we notify you by email and SMS within 48 hours. We also provide a guide on how to reset your password and check your recent login history.

Privacy Policy Frequently Asked

Players often ask how their data flows through our platform, what happens to their information after they stop playing, and how to control what we collect. These answers cover the most common privacy concerns our Indonesia visitors raise.

We retain your account information for up to seven years after your last login or transaction. This period depends on local law and covers payment history, withdrawal records and login logs needed for fraud investigation. You can request deletion of non-essential data by emailing [email protected].

No. We do not sell or share your name, contact details or payment information with third parties for marketing. Game studios receive only anonymised play data, never your personal ID. Depends on local law, we may share data with financial authorities if legally compelled.

Your DANA, OVO or GoPay credentials are transmitted directly to those payment providers through encrypted channels. We store only a confirmation token and the amount, not your login credentials or full account number. This means your payment app remains secure and separate from our platform.

Yes. Send a data access request to [email protected] with your account email and we will compile a file of everything we store about you, including login history, deposits, withdrawals and game play records. We deliver it within 30 days.

When you enable two-factor verification, every withdrawal or sensitive change requires a one-time code sent to your registered phone. Even if someone obtains your password, they cannot withdraw funds or change your email without access to your phone, keeping your account and funds secure.

Contact our support team immediately via live chat or email at [email protected]. We will freeze your account, review your login history and payment records, and help you restore control. We also recommend resetting your password and enabling two-factor verification if you have not already.

We use cookies to keep you logged in and to remember your preferred game settings. Analytics cookies help us see which games are popular and where players encounter errors so we can improve the experience. You can manage cookie preferences in your browser settings or contact support to opt out of analytics tracking.

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